Event Replay: Drive Customer Loyalty and ROI through Customer Experience Management
Join CSG Systems and featured guest Forrester Research for a Webinar replay to learn how our industry can improve customer engagement and generate greater loyalty by adopting a disciplined approach to Customer Experience Management (CEM). During this 60-minute recorded event, our expert panel:
MEET THE EXPERTS
Bruce D. Temkin, Vice President, Principal Analyst
Bruce serves Customer Experience professionals. He is a leading expert in how companies build differentiation with customer experience through corporate wide strategies and initiatives. Bruce was instrumental in the development of many of Forrester’s customer experience evaluation methodologies and training courses.
Peter Kalan, President & CEO, CSG Systems, Inc.
Peter joined CSG in January 1997 and in December 2007, he was named Chief Executive Officer and President, and elected to the Board. Prior to joining CSG, he was Chief Financial Officer at Bank One, Chicago, and he also held various other financial management positions with Bank One in Texas and Illinois.
- Delves deep into the current state of customer experience in the Cable/DBS market
- Underscores the importance of the customer experience and its role in fostering loyalty
- Discusses the blueprint for customer experience success
- Identifies ways to leverage Customer Intelligence to dramatically improve how you treat customers
- Shares real world examples of companies that have embraced CEM strategies to improve marketing effectiveness and ROI
MEET THE EXPERTS
Bruce D. Temkin, Vice President, Principal Analyst
Bruce serves Customer Experience professionals. He is a leading expert in how companies build differentiation with customer experience through corporate wide strategies and initiatives. Bruce was instrumental in the development of many of Forrester’s customer experience evaluation methodologies and training courses.
Peter Kalan, President & CEO, CSG Systems, Inc.
Peter joined CSG in January 1997 and in December 2007, he was named Chief Executive Officer and President, and elected to the Board. Prior to joining CSG, he was Chief Financial Officer at Bank One, Chicago, and he also held various other financial management positions with Bank One in Texas and Illinois.
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