Webinar Replay: Drive Customer Loyalty and ROI through Customer Experience Management
Join CSG Systems and featured guest Forrester Research for an exclusive Web event replay to learn how our industry can improve customer engagement and generate greater loyalty by adopting a disciplined approach to Customer Experience Management (CEM). During this 60-minute event, our expert panel:
MEET THE EXPERT
Bruce D. Temkin, Vice President, Principal Analyst
Bruce serves Customer Experience professionals. He is a leading expert in how companies build differentiation with customer experience through corporate wide strategies and initiatives. Bruce was instrumental in the development of many of Forrester’s customer experience evaluation methodologies and training courses.
- Delved deep into the current state of customer experience in the Cable/DBS market
- Underscored the importance of the customer experience and its role in fostering loyalty
- Discussed the blueprint for customer experience success
- Identified ways to leverage Customer Intelligence to dramatically improve how you treat customers
- Shared real world examples of companies that have embraced CEM strategies to improve marketing effectiveness and ROI
MEET THE EXPERT
Bruce D. Temkin, Vice President, Principal Analyst
Bruce serves Customer Experience professionals. He is a leading expert in how companies build differentiation with customer experience through corporate wide strategies and initiatives. Bruce was instrumental in the development of many of Forrester’s customer experience evaluation methodologies and training courses.
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